Employment Opportunities
Front Desk Supervisor – Bay Harbor Village Hotel
Supervise front desk operations and team members, ensuring efficient and smooth operations by producing excellent feedback and customer satisfaction. Respond in a professional and courteous manner to all guests by providing accurate and timely information and services.
This is a full-time year round position offering paid time-off, health and dental benefits.
Responsibilities:
- Assist Front Desk Manager in overseeing the activities of team members, ensuring the highest quality resort experience, and superior guest satisfaction
- Empower staff to ensure all guest service issues are resolved prior to the guest leaving
- Ensure check-in and check-out procedures of hotel guests are done accurately
- Perform general cashiering, validate billing is accurate, rectify any error(s) occurring prior to guest departure
- Monitor special requests for arriving guests
- Manage owner and guest relations working closely with Front Desk Manager and GM
- Lead with a positive attitude, enthusiasm and commitment to excellence
- Excel in using and training SMS Host software
- Anticipate supplies and materials needed on a daily basis
- Help in implementing and supporting new ideas, trainings, and SOP’s
- Log all staff absenteeism, tardiness and vacation time
- Perform other duties as assigned
Qualifications:
- 3+ years of combined prior Front Desk and Supervisory experience is preferred
- Exceptional customer service, verbal and written communication skills
- Excellent organizational and time management skills
- High School Diploma required, college degree in Hospitality Management is an asset
- Ability to effectively deal with internal and external customers which will require levels of patience, tact and diplomacy
- Listen and collect accurate information that will be essential to resolve conflicts
- Must be available to work nights, weekends, and holidays
Send an email to craig@bayharbor.com with Front Desk Supervisor in the subject line. Be sure to attach a with a resume and three references.
Front Desk Agent – Bay Harbor Village Hotel & Conference Center
Front Desk Agents are an integral part the hospitality industry. The front desk is the first impression guests will experience about our property, our Front Desk Agents are therefore, the ambassadors of Bay Harbor.
Responsibilities may include, but are not limited to:
- Provide a safe and secure environment for guests and owners
- Take room reservations
- Check guests and owners in and out
- Interact with unit owners and guests
- Exhibit proper etiquette on the phone and in person
- Assist all guests upon arrival and departure
- Have a positive attitude and be a team player
- Excellent customer service, verbal and written communication
- Interpersonal skills for interacting with guests for problem solving
- Maintain clean and professional appearance Must be available to work weekends and holidays
- Must have proficient computer skills
Experience:
- High School education or equivalent
- Prior experience in Customer Service or Guest Services is preferred
- We offer training for those with no prior experience
Send an email to craig@bayharbor.com with Front Desk Agent in the subject line. Be sure to attach a with a resume and three references.
General Maintenance – Full-time – Bay Harbor
Maintenance Associates will be customer service oriented, professional and friendly, have great attention to detail, be hard-working, knowledgeable of building and property general maintenance and ability to lift up to 50 lbs.
Responsibilities may include, but are not limited to:
- Arrange furniture and equipment for the purpose of providing adequate preparations for special events
- Clean district buildings and grounds areas as needed and/or assigned for the purpose of providing effective working environment, preventing damage and/or limiting liability exposure
- Prepare written material for the purpose of documenting activities
- Transport a variety of tools, equipment and supplies for the purpose of ensuring the availability of materials required at the job site
Additional Requirements:
- Generally the job requires 5% sitting, 80% walking, 15% standing
- Requires ability for lifting, carrying, pushing and/or pulling, climbing and balancing, bending, frequent stooping, kneeling, crouching and/or crawling
- Operating equipment used in skilled trades, power and hand tools
- Adhering to safety and security practices, handling cleaning solvents and/or necessary repair products (i.e. paint, adhesives)
- Excellent communication skills, written and verbal
- Maintain clean and professional appearance, wearing proper uniform
Experience:
- High School education or equivalent
- Prior experience and/or being able to follow instructions is beneficial
- We offer training for those with no prior experience
To apply, please fill out application for employment here at send to: info@bayharbor.com
Bay Harbor Swim and Fitness Club Attendant – Bay Harbor Village Hotel & Conference Center
The Swim and Fitness Club includes a seasonal outdoor competition length swimming pool, outdoor hot tub, cabanas, fitness center, and associated facilities. Associates are responsible for ensuring the safety and satisfaction of members and guests.
Responsibilities may include, but are not limited to:
- Provide each guest/owner with exceptional customer service
- Greet and Register guests in and out
- Stocking supply of clean towels and pool furniture
- Ensure safety and cleanliness of pool area, fitness equipment, indoor and outdoor facilities
Additional requirements:
- Must be available to work weekends and holidays
- Excellent verbal and written communication skills
- Ability to stand, squat, kneel, reach, and pull and lift up to 50 lbs.
- Maintain professional appearance and behavior
- Must be minimum age of 16, with valid driver’s license
To apply, please fill out application for employment here and send to: info@bayharbor.com
Boat Cleaning Associate – Signature Services Yacht Management
We are seeking energetic individuals to join our great team environment working on the water. Offering industry competitive wages for qualified applicants and skill levels. This could be your summer dream job! As the face of Bay Harbor and the Nautical Center of the Great Lakes, you will help ensure our boating guests have a safe, friendly and enjoyable stay in our marina.
Responsibilities may include but are not limited to:
Boat Cleaning Responsibilities:
- Provide each guest/owner with exceptional concierge service
- Work efficiently with superb attention to detail
- Exterior power washing
- Interior vacuuming and carpet spot cleaning
- Upholstery and window cleaning
- Able to operate a power washer
Additional requirements:
- Available to work weekends and holidays
- Excellent verbal and written communication skills
- Knowledge of using tools and power washer
- Ability to stand, squat, kneel, reach, and pull and lift up to 50 lbs.
- Must be minimum age of 17, with valid driver’s license
Seasonal positions are flexible to accommodate student schedules
To apply, please fill out application for employment here at send to: bhlm@bayharbor.com
Housekeeping – Part-time Seasonal – Bay Harbor Village Hotel & Conference Center
Housekeeping Associates will be:
- Customer service oriented
- Professional and friendly
- Have great attention to detail
- Be hard-working, energetic
- Passionate about making the guest’s stay enjoyable and comfortable
- Have a positive attitude
- Available to work weekends and holidays
- Hours start at 8:30 am and stay until we get all work finished for each day
The ideal candidate will be a motivated self-starter.
No experience required; we have a thorough training program.
To apply, please fill out application for employment here and send to: info@bayharbor.com